No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Pest Pro Services, LLC Effective Date: 2026-05-20
This Privacy Policy describes how Pest Pro Services, LLC ("Pest Pro Services," "we," "us," or "our") collects, uses, and shares information about you when you visit our website, request our services, communicate with us, or sign up for our SMS messaging program.
1. Information We Collect
We collect information in the following ways:
Information You Provide Directly. When you contact us, request service, sign up for SMS messaging, or complete a form on our website, we may collect:
- Name
- Phone number (including mobile number)
- Email address
- Mailing address or service address
- Property information related to pest control service
- Any other information you choose to provide
Information Collected Automatically. When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages viewed and time spent on the site
- Referring website
- Cookies and similar tracking technologies
Information from Third Parties. We may receive information about you from sources including, but not limited to, real estate agents, home inspectors, prior service providers, and FieldRoutes (our service management platform), when such information is relevant to providing pest control services to you or your property.
2. How We Use Your Information
We use the information we collect to:
- Provide, schedule, and perform pest control services
- Communicate with you about appointments, service results, billing, and follow-up
- Send SMS text messages to phone numbers that have opted in, including service notifications, appointment reminders, seasonal information, and offers
- Process payments and maintain account records
- Respond to inquiries and customer service requests
- Comply with legal obligations and protect our rights
- Improve our website and services
3. SMS Messaging Program
If you opt in to our SMS messaging program by submitting a form on our website with the opt-in checkbox selected, you agree to receive recurring marketing and service text messages from Pest Pro Services at the phone number you provided. This may include welcome messages, service reminders, seasonal pest information, schedule updates, and offers.
- Frequency: Message frequency varies.
- Cost: Message and data rates may apply, depending on your mobile carrier and plan.
- Opt-Out: You may opt out at any time by replying STOP to any message. You will receive one confirmation message and no further messages thereafter.
- Help: Reply HELP to any message for customer service contact information, or call 334-265-9990.
- Carriers: Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information may be shared with third parties as described in Section 4 below. Information shared with service providers solely to perform services on our behalf (such as our SMS delivery provider) is treated under the strict service-provider conditions described in Section 4.
4. How We Share Your Information
We do not sell your personal information. We share information only as follows:
- Service Providers. With third-party vendors who perform services on our behalf, including SMS delivery (Telnyx), service scheduling and customer management (FieldRoutes), payment processing, and IT and analytics providers. These providers are contractually limited to using information solely to perform services for us.
- Legal Requirements. When required by law, court order, or government authority, or to protect the rights, property, or safety of Pest Pro Services, our customers, or others.
- Business Transfers. In connection with a merger, acquisition, sale of assets, or similar business transaction, your information may be transferred as part of that transaction.
- With Your Consent. In any other circumstance with your explicit consent.
5. Data Retention
We retain information as long as is reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records and consent timestamps are retained for the duration of your participation in the SMS program and for a reasonable period afterward to demonstrate compliance with applicable laws.
6. Your Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to certain exceptions
- Opt out of marketing communications, including SMS (by replying STOP) and email (by following unsubscribe instructions)
To exercise any of these rights, contact us at the information in Section 10.
7. Cookies and Tracking
Our website may use cookies and similar technologies to operate the site, remember your preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page will reflect the most recent update. Material changes will be communicated through our website or by other reasonable means.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Pest Pro Services, LLC 2181 Main St Millbrook, AL 36054 Phone: 334-265-9990 Email: ashley@ppsriverregion.com